Terms and conditions

Who is selling to you

The store trades as mitiendda. The company that sells to you, issues your invoice and answers for your purchase is Smart Credit S.A. [PENDING: the company's tax id and registered address].

mitiendda holds no stock of its own. The phone you buy is dispatched by a wholesale supplier straight to the address you gave, without passing through a warehouse of ours.

That changes where the parcel ships from and does not change who you bought from. The contract of sale is between you and mitiendda, the invoice is issued by mitiendda under its own tax id, and claims about the product, the delivery or the warranty are handled by mitiendda.

Accepting these terms

By creating an account or confirming an order you accept these terms and the privacy notice. If you do not agree with them, do not use the store.

[PENDING: today the store deliberately asks you to tick no acceptance box. That box goes back into sign-up and into the last step of checkout once this text is approved.]

Your account

The details you register must be yours and must be correct. A contact phone number is required, because the courier needs it to deliver to you.

Looking after your password is your responsibility. If you think somebody else got into your account, tell us.

We can suspend an account used to commit fraud, to impersonate somebody else, or to interfere with how the store works.

The catalogue, prices and availability

Photographs and descriptions are for reference. The exact colour or the accessories in the box may vary depending on the manufacturer.

Prices are shown in quetzales. [PENDING: confirm whether the prices shown include IVA and say so here explicitly.]

The stock you see is synchronised with our supplier's and can change between the moment you add a phone to your cart and the moment you confirm. If a phone is no longer available after you have confirmed, we contact you to offer an equivalent model, to wait for it to come back in stock, or to refund you.

[PENDING: decide whether mitiendda reserves the right to cancel an order whose price was published with an obvious error, and on what conditions.]

How your order is confirmed

Your order is confirmed when we receive the payment matching the method you chose. By card, when the charge is approved. By deposit or transfer, when your proof of payment is confirmed.

We email you when you place your order, again when we confirm your deposit or transfer, and again when your order leaves for the address you gave.

Ways to pay

Credit or debit card, for the full amount of your purchase.

Bank deposit or transfer. You have 24 hours to pay and send us the proof of payment. After that we cannot guarantee the phone is still available.

Crédito Yevo, on the terms in the next section.

Crédito Yevo

The credit is granted and administered by Yevo, not by mitiendda. Approval and the amount depend on Yevo's assessment, and Yevo's own terms and conditions apply.

On a Crédito Yevo purchase, mitiendda collects only the anticipo when the order is confirmed. Yevo collects the rest directly from you, under the contract you sign with them.

mitiendda does not set or change the terms of that credit and cannot resolve a complaint about them. For anything to do with your credit, Yevo is the party to deal with.

Applying for Crédito Yevo means handing over identity data. The privacy notice explains which data, where it goes and how long it is kept.

Delivery

Delivery is paid by the buyer. It is priced by the destination municipio and appears in the summary before you confirm the order, never afterwards.

When delivery is free it is a live promotion, with its own conditions, and the store says so. It is not a permanent benefit.

We deliver to the address you gave, to whoever receives it there. Keep the contact phone number you registered available.

[PENDING: the delivery time mitiendda wants to commit to, the areas covered, and what happens when nobody is there to receive the parcel.]

Exchanges, returns and warranty

Exchanges, returns, the warranty and cancelling an order are governed by mitiendda's policies, linked below, which are the text that applies.

The windows are short. You have 24 hours from delivery to tell us if it is not what you ordered, if it arrived incomplete, or if it has a factory defect, and an order can only be cancelled while it has not been dispatched.

• Changes and Returns Policy
• Warranty and Defective Products Policy
• Order Cancellation Policy

Using the site

The design, the text and the marks of this store belong to mitiendda or to whoever licensed them to it, and may not be reproduced without permission. Manufacturers' trademarks belong to their owners.

You may not try to get into other people's accounts, scrape the catalogue automatically, or interfere with how the site works.

The store can be out of service for maintenance or for reasons outside our control.

Liability

We answer for the phone we sold you and for its delivery. We do not answer for how you use it, for third-party services you take out with it, or for the terms of credit granted by Yevo.

[PENDING: review with legal counsel which limitations of liability are appropriate and enforceable under Guatemalan law.]

Governing law and complaints

Before anything else, write to us. Most cases are settled directly and faster that way.

[PENDING: governing law, the competent forum for a dispute, and whatever reference to the consumer protection authority is required.]

Changes to these terms

We publish any change on this same page, with its date. The version that applies to your order is the one in force on the day you confirmed it.